Social Media Tool help centre

How to answer customers in Social Media Tool and how to set up a workspace. Signed in, the guide under your initials → Getting started shows the same tasks with your own workspace's settings.

• Using the inbox For everyone on the team: answering customers, AI suggestions, handing over, marking done, labels, customers, moderation, reports and keyboard shortcuts.
• Setting up a workspace For owners and admins: the setup guide, accounts, people and roles, response targets, automations, security, data and getting help.